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Contact Us

Please try and keep your message as brief as possible. We will contact you if we need further information.

Telephone queries to the SEN Hotline

Due to the current situation and our response to COVID-19, Croydon’s SEN Service team members are social distancing, until further notice.   We ask that if you have an enquiry that this is emailed to:

If you would like to speak with Croydon’s SEN Service over the phone, please email your contact details and convenient times/dates for us to call.  A member of the team will get back to you as soon as possible.

You can contact the Croydon Local Offer in any of the following ways.

  • Contact us form: Complete and submit your request using the form on this page.
  • Phone: 020 8726 6400  Calls are answered between 9am to 4pm Mon-Fri. Outside of these hours there is an answerphone in operation.
  • Email:
  • Address: SEND Department, 2nd Floor, Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA

We respect your privacy and will not share your details. For more information please view our Privacy Policy.

If you would like your organisation or a local event to be considered for inclusion on the Croydon Local Offer, please email us.

Thank you for contacting us. We will get back to you as soon as possible.


If you have a concern, please speak to the staff in school / college or in one of the council teams that are providing support. Most issues can be solved quickly and to your satisfaction through having a conversation.

However if you do not receive a satisfactory response and wish to complain, please visit the complaints procedure section of Croydon Council's website (external link), where you will be able to view the complaints policy and procedure. You can also submit a complaint online or download and complete a paper form.

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