Advice and support for children and young people with Special Educational Needs and Disability (SEND) and their carers during the coronavirus pandemic.
Note: Some of these resources require Adobe Reader to open PDF files. You can download it here for free.
General coronavirus advice and updates
- We have compiled answers to Frequently Asked Questions (FAQs) for parents and carers
- For information and updates on keeping safe, and current Council and Central Government advice and resources, visit the Croydon Council coronavirus information page.
- Vicky Ford MP, the Parliamentary Under-Secretary of State for Children and Families, has written an open letter to children and young people with SEND, their parents/carers and families, and all who support them. You can download it here (PDF)
Croydon service updates and resources
The current coronavirus situation has affected some children's services, including availability and how to contact. Please review these below.
We have also put together a list of some useful resources for professionals, parent carers and children and young people with SEND. These will help you support emotional wellbeing, mental health, physical health and education in these difficult times.
Note on external links: The Council assumes no responsibility for the content of websites linked through our site. Such links should not be interpreted as endorsement by us of those linked websites.
In the wake of unprecedented disruption in our services due to the Covid-19 related restrictions recommended by government, we would like to assure you Croydon Children and Adolescent Mental Health Services (CAMHS) are doing all we can to maintain safety and continuity of care. This requires significant adjustments in our work and a focus on urgent care. Find out more
The service has postponed all visits to schools, settings and homes for children and young people on caseload, in compliance with social distancing guidance. To find out more about changes in place, go to the CSSS page.
We are working to make sure that the current challenges will not delay or prevent any child from accessing the EHC assessment process. Find out more
We are making sure that during the current COVID-19 emergency, we continue to provide you with healthcare support. We are doing this while following government advice to keep children, young people, their famliies and carers and our staff safe. Find out more
If you are self-isolating or diagnosed with COVID-19 and you have concerns about care for your child or young person with SEND while you're unwell, contact the Children With Disabilities duty teams.
- For children and young people aged 0 to 18: phone 0208 726 6100 extension 61974, or email CWDduty@croydon.gov.uk
- For young people and adults aged 18 to 25: phone 0208 604 7577, or email TransitionDutyInbox@croydon.gov.uk
The phone lines are answered between 9am and 5pm, Monday to Friday.
- Coronavirus: Helping children cope with grief - advice from the Educational Psychology Service (EPS) (Downloadable PDF)
- Books and activities to help children talk about death and other scary things - compiled by the EPS team (Downloadable PDF)
- Carers UK: Guidance for carers
- Children's Commissioner: Children's guide to coronavirus (downloadable PDF)
- Coronavirus: Support and guidance for parents/carers: A guide to looking after yourself and your children, produced by Croydon's Educational Psychology Service and Octavo Partnership (downloadable PDF)
- Covibook: an interactive resource to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic
- Learning Disability Professional Senate: Resources to use with people with learning disabilities through the Coronavirus restrictions (downloadable PDF) - a collection of resources to support and help people with learning disabilities understand issues such as hand washing, social distancing, being stopped by the police, understanding why people might be wearing face masks and boredom busters.
- Mencap - Easy Read guide to coronavirus (downloadable PDF)
- National Autistic Society: guidance and helpline for parents, young people and staff
- Place2Be: Guide to helping parents answer questions from their children and to support family wellbeing
- Public Health England Advice on the coronavirus: easy-read version (downloadable PDF)
- Public Health England Advice on looking after your feelings and your body: easy-read version (downloadable PDF)
- Young Minds: Talking to your child about coronavirus and 10 tips from their Parents Helpline to support family wellbeing
Supporting children with special needs
Supporting your neurodiverse child
The NHS East London NHS Foundation Trust has created this video about helping support neurodiverse children during self-isolation and lockdown.
- Arts and Culture: Free resources and streams: A collection of various educational links around arts, culture and creativity
- Coronavirusfest: Keep the gigs going during lockdown!: Join this online music festival for people with and without learning disabilities - coming to you from musicians’ front rooms and sheds from across the country!
- Clicker and DocsPlus: FREE access to educational software to help support literacy for primary and secondary pupils.
- Department for Education: List of online education resources for home education
- Driver Youth Trust for Literacy: At-home activity pack (downloadable PDF)
- Gig Buddies at home: A weekly newsletter for young people with learning disabilities and the people who support them during social distancing. Every Tuesday we share activities you can do at home and online, and you can download previous weeks’ newsletters too for more ideas.
- Home lessons online: A sample schedule you can adapt to help structure your child's day, keeping their minds stimulated and their bodies active
Information leaflets to help support younger children adjust to new routines and transitions during the lockdown or self-isolation.
- Supporting Your Child at Home: Structure and Routine
- Supporting Your Child at Home: Understanding of Routines
- Supporting Your Child at Home: Managing Change and Transitions
- Supporting Your Child at Home: Developing Play Skills and Planning Activities
Due to the current situation with Covid 19 and government advice to move to remote working as far as is possible, Croydon’s Single Point of Contact (SPOC) will no longer be able to base social workers in Bernard Weatherill House to answer phone calls to the Consultation Line.
The Consultation and advice service however, remains an integral part of our service and we want to ensure professionals are still able to speak to a social worker when they need to seek advice regarding referrals.
Therefore, with immediate effect, if you need to speak to speak to a social worker to utilise the Consultation Service, please email: firstname.lastname@example.org
Please provide your contact details and a brief summary of the advice needed and we will ensure a social worker calls you back as soon as possible.
If you experience any difficulties with this new service provision, please contact Jonathan Lung (Service Manager: Single Point of Contact - SPOC) (Jonathan.Lung@croydon.gov.uk)
If you have an urgent safeguarding concern, please continue to call 0208 255 2888 between 09:00 – 17:00.
If you have an urgent safeguarding concern outside of these hours, please contact our Emergency Duty Team on 0208 726 6400.
We have published guidance to help you understand what the current schools and education settings closures mean for you if you are a critical worker or your child is vulnerable. Download this document (PDF) for further information.
SENCo Survival: Supporting SENCos with free webinars from expert UK SEND Consultants
Join a panel of UK SEND experts on a series of free expert webinars to help SENCos through the COVID-19 crisis. Find out more
Due to the current situation and our response to COVID-19, Croydon’s SEN Service team members are social distancing, until further notice. We ask that if you have an enquiry that this is emailed to: email@example.com
If you would like to speak with Croydon’s SEN Service over the phone, please email your contact details and convenient times/dates for us to call. A member of the team will get back to you as soon as possible.
In light of the coronavirus (COVID-19), the afterschool and evening youth clubs have beens suspended and the Easter Holiday schemes and offsite trips have been cancelled. Download the letter to young people and parents for further detail.