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Coronavirus (COVID-19) Resources for SEND

We have also put together a list of some useful resources for professionals, parent carers and children and young people with SEND. These will help you support emotional wellbeing, mental health, physical health and education in these difficult times.

Note: Some of these resources require Adobe Reader to open PDF files. You can download it here for free.

Reintegration into education and Year 11 transition

In advance of schools reopening, we have created a list of Frequently Asked Questions (FAQs) and links to resources to help support children, young people, parents and carers. View FAQs about schools and settings.

General coronavirus advice and updates

  • We have compiled answers to Frequently Asked Questions (FAQs) for parents and carers.
  • The Educational Psychology Service (EPS) has a Parent Advice Line available for any parent or carer of children who feel they would benefit from a consultation with a psychologist. This could help to support them with any concerns for them or their families during the pandemic. Find out more
  • For information and updates on keeping safe, and current Council and Central Government advice and resources, visit the Croydon Council coronavirus information page
  • Vicky Ford MP, the Parliamentary Under-Secretary of State for Children and Families, has written an open letter to children and young people with SEND, their parents/carers and families, and all who support them. You can download it here (PDF)
  • Vicky Ford MP and Helen Watley MP, Minister of State for Care, have written a joint letter to children and young people with SEND and their parents/carers and families, and others who support them. Download it here (PDF)

Croydon service updates and resources

The current coronavirus situation has affected some children's services, including availability and how to contact. 

Children with Disabilities: Direct payments and short breaks provision

Direct payments

Children with disabilities in Croydon continues to offer direct payments to families during this period. This is the period when most parents and carers need the support the most as their children are at home.

Parents /carers are the employer when using direct payments. There have been a number of circumstances where personal assistants have not been able to provide support due to the government guidelines around COVID-19. In response, the Children With Disabilities (CWD) team have given flexibility to parents concerning how they can use the direct payments other than paying for personal assistants. In circumstances where parents are in doubt concerning the use of direct payments they should contact their social worker or family  support worker.

Calleydown short breaks provision

Calleydown is open. CWD are in regular discussions about when we are likely to increase the number of children who use Calleydown for respite. Whatever decisions we make concerning increasing capacity at Calleydown will have to be agreed by our colleagues in Public Health and in line with government advice. 

CWD have recently contacted all parents/carers for children who use Calleydown to find out if they will need support during the summer holidays. We are in the process of creating a provisional plan. In circumstances where there are families who are struggling to cope in  the interim period, they should contact their social worker/family support worker and we will look at alternative support options for them.

Additional resources and support

We have also put together a list of some useful resources for professionals, parent carers and children and young people with SEND. These will help you support emotional wellbeing, mental health, physical health and education in these difficult times.

Note on external links: The Council assumes no responsibility for the content of websites linked through our site. Such links should not be interpreted as endorsement by us of those linked websites.

CAMHS: Guidance for Parents/Carers

In the wake of unprecedented disruption in our services due to the Covid-19 related restrictions recommended by government, we would like to assure you Croydon Children and Adolescent Mental Health Services (CAMHS) are doing all we can to maintain safety and continuity of care. This requires significant adjustments in our work and a focus on urgent care. Find out more

Croydon Sensory Support Service (CSSS)

The service has postponed all visits to schools, settings and homes for children and young people on caseload, in compliance with social distancing guidance. To find out more about changes in place, go to the CSSS page.

Education Health and Care assessments

We are working to make sure that the current challenges will not delay or prevent any child from accessing the EHC assessment process. Find out more

Health services for children and young people

Emergency and non-emergency support contact details for health care, financial support and community support

We are making sure that during the current COVID-19 emergency, we continue to provide you with healthcare support. We are doing this while following government advice to keep children, young people, their famliies and carers and our staff safe. Find out more

Parent/carers in self isolation or ill with COVID-19

If you are self-isolating or diagnosed with COVID-19 and you have concerns about care for your child or young person with SEND while you're unwell, contact the Children With Disabilities duty teams.

The phone lines are answered between 9am and 5pm, Monday to Friday.

Parent/carer resources: Bereavement and grief

Parent/carer resources: Talking about coronavirus

  • Covibook: an interactive resource to support and reassure children aged 7 and under, designed to help children explain and draw the emotions that they might be experiencing during the pandemic

  • Place2Be: Guide to helping parents answer questions from their children and to support family wellbeing

  • Young Minds: Talking to your child about coronavirus and 10 tips from their Parents Helpline to support family wellbeing

Supporting children with special needs

How to help your child with autism spectrum disorder manage their home learning          (downloadable PDF)

Resources to use with people with learning disabilities through coronavirus restrictions (downloadable PDF)

Supporting your neurodiverse child

The NHS East London NHS Foundation Trust has created this video about helping          support neurodiverse children during self-isolation and lockdown.

Parent/carer resources: Education and activities

  • Clicker and DocsPlus: FREE access to educational software to help support literacy for primary and secondary pupils. 

  • Gig Buddies at home: A weekly newsletter for young people with learning disabilities and the people who support them during social distancing. Every Tuesday we share activities you can do at home and online, and you can download previous weeks’ newsletters too for more ideas.

  • Home lessons online: A sample schedule you can adapt to help structure your child's day, keeping their minds stimulated and their bodies active

Parent/carer resources: Supporting your child at home

Safeguarding: Concerned about a child?

Due to the current situation with Covid 19 and government advice to move to remote working as far as is possible, Croydon’s Single Point of Contact (SPOC) will no longer be able to base social workers in Bernard Weatherill House to answer phone calls to the Consultation Line.

The Consultation and advice service however, remains an integral part of our service and we want to ensure professionals are still able to speak to a social worker when they need to seek advice regarding referrals. 

Therefore, with immediate effect, if you need to speak to speak to a social worker to utilise the Consultation Service, please email: childreferrals@croydon.gov.uk

Please provide your contact details and a brief summary of the advice needed and we will ensure a social worker calls you back as soon as possible.

If you experience any difficulties with this new service provision, please contact Jonathan Lung (Service Manager: Single Point of Contact - SPOC) (Jonathan.Lung@croydon.gov.uk)  

If you have an urgent safeguarding concern, please continue to call 0208 255 2888 between 09:00 – 17:00.

If you have an urgent safeguarding concern outside of these hours, please contact our Emergency Duty Team on 0208 726 6400.

School admissions for critical workers and vulnerable pupils

We have published guidance to help you understand what the current schools and education settings closures mean for you if you are a critical worker or your child is vulnerable. Download this document (PDF) for further information.

SEND Professionals: Guidance and resources

SEN Hotline telephone queries

Due to the current situation and our response to COVID-19, Croydon’s SEN Service team members are social distancing, until further notice.   We ask that if you have an enquiry that this is emailed to: senenquiries@croydon.gov.uk 

If you would like to speak with Croydon’s SEN Service over the phone, please email your contact details and convenient times/dates for us to call.  A member of the team will get back to you as soon as possible.

Youth Disability Service suspended

In light of the coronavirus (COVID-19), the afterschool and evening youth clubs have beens suspended and the Easter Holiday schemes and offsite trips have been cancelled. Download the letter to young people and parents for further detail. 


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